Frequently Asked Questions
We process orders quickly, so changes or cancellations are usually not possible. Please contact us within 2 hours of placing your order at info@amarente-paris.com, and we'll see what we can do.
- Check your spam folder.
- Wait 15 minutes, sometimes it takes a little longer.
- Still not receiving anything? Please contact us.
No, only one discount code can be applied per order.
Yes! All payments are processed through a secure SSL connection, so your data is 100% safe.
Check that you:
- Have enough balance in your account.
- Entered the correct information.
- Can try another payment method.
Does the problem persist? Please contact us.
Yes, through Klarna you can choose to pay only after receipt.
Netherlands & Belgium: 3-7 working days
Rest of Europe: 3-7 working days
International: 7-14 working days
Free shipping for orders over €50
Yes! Once your order has shipped, you will receive an email with an Order Number that you can use on the 'track your order page'.
- Check your track & trace code.
- Wait 1-2 extra days, sometimes the delivery service is delayed.
- Still no update? Please contact us.
The deliverer will leave a message or try to deliver the package to neighbors. Otherwise, you can pick up the package at a pickup point.
Yes! You have 14 days after receipt to return an item.
- Send an e-mail to info@amarente-paris.com with your order number and reason for return.
- You will receive the return address and instructions from us.
- Send the package back via a shipping method with track & trace.
- We will process your return within 14 days.
Yes, return costs are at your own expense unless it is a defective or misdelivered item.
Once we have received and verified your return, your refund will be processed within 14 days.
With each product you will find a size chart. In doubt? Contact us for sizing advice.
- Hand wash or machine wash at up to 30°C.
- Use a laundry bag for delicate fabrics.
- Do not tumble dry!
We do our best to display colors as accurately as possible. Due to screen settings, there may be a slight color deviation.
No, you can also order as a guest. An account does offer benefits such as faster checkout and viewing order history.
E-mail: info@amarente-paris.com
We aim to respond within 24 hours.