Valentinstags-Special: Kostenloser Versand für alle Ihre Bestellungen!

Frequently Asked Questions

We process orders quickly, so changes or cancellations are usually not possible. Please contact us within 2 hours of placing your order at info@amarente-paris.com, and we'll see what we can do.

 

  • Check your spam folder.
  • Wait 15 minutes, sometimes it takes a little longer.
  • Still not receiving anything? Please contact us.

 

 

No, only one discount code can be applied per order.

 

Yes! All payments are processed through a secure SSL connection, so your data is 100% safe.

 

Check that you:

  • Have enough balance in your account.
  • Entered the correct information.
  • Can try another payment method.

Does the problem persist? Please contact us.

 

Yes, through Klarna you can choose to pay only after receipt.

Netherlands & Belgium: 3-7 working days

Rest of Europe: 3-7 working days

International: 7-14 working days

Free shipping for orders over €50

Yes! Once your order has shipped, you will receive an email with an Order Number that you can use on the 'track your order page'.

  • Check your track & trace code.
  • Wait 1-2 extra days, sometimes the delivery service is delayed.
  • Still no update? Please contact us.

The deliverer will leave a message or try to deliver the package to neighbors. Otherwise, you can pick up the package at a pickup point.

Yes! You have 14 days after receipt to return an item.

  1. Send an e-mail to info@amarente-paris.com with your order number and reason for return.
  2. You will receive the return address and instructions from us.
  3. Send the package back via a shipping method with track & trace.
  4. We will process your return within 14 days.

Yes, return costs are at your own expense unless it is a defective or misdelivered item.

Once we have received and verified your return, your refund will be processed within 14 days.

With each product you will find a size chart. In doubt? Contact us for sizing advice.

  • Hand wash or machine wash at up to 30°C.
  • Use a laundry bag for delicate fabrics.
  • Do not tumble dry!

We do our best to display colors as accurately as possible. Due to screen settings, there may be a slight color deviation.

No, you can also order as a guest. An account does offer benefits such as faster checkout and viewing order history.

E-mail: info@amarente-paris.com

We aim to respond within 24 hours.